How to check fitment

Ensure the knuckle protectors are properly positioned. The way to check this is: 1. Roll your hand into a tight fist and hold the position for 5-10 minutes. This position should be easy to hold without causing any discomfort or causing any stress points. 2. Ensure that the edge of the knuckle protector is not over the knuckle when the fist is formed.    

They should not be excessively tight on all fingers (including the thumb) & knuckles. When you try the gloves on, form a fist several times to ensure the below: 1. Adequate room for all fingers (specially thumb) to move and operate controls comfortably. 2. Check the fitment on both hands since your left and right hand sizes do vary.     

While leather gloves do take some time to break in, ensure that the fit on first try is not so tight as to cause discomfort and/or restrict movement

Things to remember

• Putting on and taking off may be slightly difficult, because the wrist area is narrowed down for safety reasons. This is done to prevent the gloves from coming off your hands during a crash and to offer a snug fit.
• If you have never used gloves with a pinky bridge you may find it odd or uncomfortable. Give it a few days of riding and you will get used to it. Remember, any protective gear is relatively uncomfortable to wear compared to riding without any protection.
• You may find the Knox SPS on the palm to be uncomfortable in the first try. But just like any protective gear, over a period of time you will get used to it so you do not even notice it. These devices are incorporated in the gloves is to ensure you are well protected when you most need it.
• In our research, we found that the palm size and the finger length are not in the same proportion for everyone (that makes each of us unique in the truest sense!). In such cases, primary area of fitment should always be the palm area, even if you are to be left with some extra room near your fingertips.
• We have used high density TPU to maximise protection and longevity. While we have added an additional foam layer underneath the TPU, they may feel a bit too hard at the beginning. Thinner and more flexible knuckle protectors are not very effective during a crash and do not last long either.

Care instructions

ViaTerra gloves use full-grain goat leather that is naturally water-resistant. This means that the gloves do not get ruined if they get wet in rains. However, when leather gets wet, the oils get stripped from the leather – this  will stiffen the leather and eventually cause it to crack. Think of it as your skin after taking a bath – you need to moisturize to replace the natural oils in your skin removed by the water. So, what matters for your gloves is what you do after it gets wet. Here is a step by step process to keep your glove well cared for and last longer.

• If your gloves get wet, dry the gloves by pressing softly with an absorbent towel.
• If there are stains, clean the gloves by hand with a pH neutral leather cleaner using a damp cloth or a soft-bristled brush. DO NOT USE HOT WATER
• DO NOT allow your gloves to come in contact with solvents (do not use fabric softener!), fuel, or cleaning agents. DO NOT use any kind of CHEMICAL or ALCOHOL-BASED product.
• Do not use a washing machine or high-pressure devices to clean the gloves, as high temperatures and pressure will damage the leather.
• Do not place your gloves near, or let your gloves get into contact with a direct heat source – this will harden the leather and lead to damage. Also dry the gloves indoors away from direct sunlight where there is good ventilation.
• Just before the gloves are completely dry, put the gloves on and shape them to your hand while still damp. Remove the gloves gently, trying to retain this shape in the gloves and allow it to continue drying.
• After the gloves are completely dry, apply a good quality leather conditioner. This is very important. Properly treated and conditioned (oiled) leather will breathe and the internal microfibers will move freely in the leather. Use a good quality leather conditioner that will allow the leather to breathe. Apply conditioner generously and rub it into the leather. Allow the conditioner to soak into the gloves and reapply (you can do this in the sun). Wipe off any excess conditioner and make sure the gloves are not slick on the motorcycle controls.
• Make sure that your gloves are completely dry before you store them. When gloves are stored wet or in a non-ventilated area, this may cause deformations and ruin your gloves, not to mention this allows mildew to grow on the leather causing discoloration and damage.

WARRANTY

Biker's Pad is a trading platform for all goods sold both on the web platform and physical store. All warranties on products sold, are directly covered by the product manufacturer and their product specific warranty policy. If there is any reason for the customer to claim warranty, Biker's pad will help the customer communicate as well as claim warranty. However, warranty claim acceptance is the sole discretion of the manufacturer. Customer may have to bear the shipping cost for the warranty claim if not allowed by the manufacturer. Please read all terms and conditions laid down by the manufacturer carefully before making a purchase.

SHIPPING

Shipping is free for all orders above Rs4999 anywhere in India. For orders below the explained limit, shipping cost will be charged based on location zones determined by Biker's Pad. There could be a shipping surcharge added for heavy and large products.

All orders received before 1 pm are usually shipped the same day. For all orders received post 1 pm, shipping is usually carried out the next day. We use multiple delivery partners depending on location and type of product to optimise product delivery to you.

In most instances, depending on location, we offer customers a choice of Regular Shipping and Express Shipping with timelines and cost mentioned for both the types. Product delivery is usually completed within the timelines notified, unless the delivery location is not widely serviced by national courier agencies or due to some unforeseen reason/ natural calamity. Customers should consider the provided delivery timelines after accounting for the order processing time.

RETURNS POLICY

Biker's Pad allows a 7-day conditional returns policy. The Customer will have to inform Biker's Pad support team on support@bikerspad.com or on our official whatsapp channel (Mob no 7738835000) explaining the reason. Returns are approved only if the product received by the customer is found to be damaged during transit, has a manufacturing defective or a wrong product was received. Customer is required to explain the issue along with images to prove their reason for returns. In case a return is approved, shipping charges to Biker's Pad warehouse will be re-imbursed. Refunds, if any related to product returns and shipping reimbursement will only be in the form of Store Credit which can be used for alternate purchase on Biker's Pad platform.